Frequently Asked Questions
How long does delivery take?
The delivery time for the first version of the drawing is 24 to 48 hours after confirming your order.
If you select the print option, shipping will take an additional 2-3 business days.
Can I see the drawing before paying?
Since the drawings are handmade and personalized, it is not possible to visualize the result before placing the order.
However, you can be sure that we will work based on your instructions to create a unique illustration to your liking.
What happens if I don't like the drawing?
If you do not like the drawing, simply contact us and we will make the necessary adjustments.
If after several modifications you are still not satisfied, you can cancel your order at any time and you will receive a full 100% refund.
What format should my photo be in?
It doesn't matter if your photo is vertical or horizontal, we will adapt it in the best way.
The only thing we need is that the image has a minimum quality to ensure a good result.
If you are not sure which photo to choose, please do not hesitate to contact us and we will be happy to advise you.
Do you have any other questions?